Oven Cleaning Surrey Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Surrey provides domestic and commercial oven cleaning and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual, business, or organisation that requests or receives services from Oven Cleaning Surrey.

Company means Oven Cleaning Surrey, the provider of the services.

Services means oven cleaning and any additional cleaning or related work agreed between the Customer and the Company.

Premises means the address at which the Services are to be carried out.

Technician means any representative, employee, or contractor of the Company who carries out the Services.

2. Scope of Services

The Company provides professional oven cleaning and related services within its operational service area. The specific Services to be supplied will be confirmed at the time of booking and may include, but are not limited to, cleaning of ovens, hobs, extractors, ranges, grills, and associated removable parts.

The Company reserves the right to refuse services that, in its reasonable opinion, fall outside its standard offering, present a health and safety risk, or cannot be completed with reasonable skill and care using the Company’s usual methods and equipment.

3. Booking Process

Bookings may be made by the Customer through the Company’s accepted contact methods as published on its website or other official materials. A booking is deemed to be an offer by the Customer to purchase Services in accordance with these Terms and Conditions.

The booking will only be confirmed when the Company issues a booking confirmation, which may be provided verbally or in writing. The Company may request additional information about the Premises, type of appliance, condition, access, and parking arrangements in order to provide an accurate quote and allocate sufficient time.

The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete. If information is found to be incorrect or incomplete, the Company reserves the right to adjust the price, amend the scope of work, or cancel the booking.

4. Service Access and Customer Responsibilities

The Customer must ensure that the Technician has safe and reasonable access to the Premises for the duration of the appointment, including any necessary access codes or instructions for entry. Adequate lighting, electricity, and running water must be available.

The areas surrounding the oven and any appliances to be cleaned must be reasonably clear of personal items and obstacles before the Technician arrives. The Company may refuse to proceed or may adjust the work if the area is not suitably prepared.

It is the Customer’s responsibility to ensure that any pets or children are supervised and kept away from the work area during the provision of Services, in order to maintain safety standards.

5. Pricing and Quotations

Prices are generally quoted on a fixed-fee basis depending on the type and number of appliances and the location of the Premises. Any quotation provided by the Company is based on the information given by the Customer and is subject to change if the actual condition of the appliance or circumstances at the Premises differ materially from those described.

All prices are stated in pounds sterling. Any applicable taxes will be included in the final price, where required by law. The Company reserves the right to review and update its prices at any time, but any such changes will not affect confirmed bookings unless otherwise agreed with the Customer.

6. Payments

Payment terms will be confirmed at the point of booking. The Company may require payment in full at the time of booking, a deposit, or payment on completion of the Services, depending on the nature of the appointment and the Customer’s previous payment history.

Accepted payment methods will be stated by the Company and may include cash, bank transfer, or other electronic payment methods. The Customer must ensure that any payment made by bank transfer is correctly referenced to avoid delay or misallocation.

If payment is not made on the due date, the Company reserves the right to charge interest on any overdue amount at the statutory rate permitted under applicable UK law, accruing on a daily basis until payment is received in full.

7. Cancellations and Rescheduling by the Customer

The Customer may cancel or reschedule a booking by providing notice to the Company using accepted contact methods. The following cancellation terms will generally apply, unless otherwise agreed in writing by the Company.

If the Customer cancels or reschedules an appointment with more than 48 hours’ notice, no cancellation fee will normally be charged.

If the Customer cancels or reschedules an appointment with less than 48 hours but more than 24 hours’ notice, the Company may charge a partial cancellation fee to cover allocated costs and scheduling.

If the Customer cancels or reschedules with less than 24 hours’ notice, or fails to provide access to the Premises at the agreed time, the Company may charge up to the full quoted amount for the booking.

Any deposit paid may be forfeited if the cancellation terms above are not met. The Company will confirm any applicable cancellation fees at the time of cancellation.

8. Cancellations and Rescheduling by the Company

The Company will use reasonable endeavours to attend all bookings at the agreed time. However, in certain circumstances, such as illness, vehicle breakdown, severe weather, or other unforeseen events, it may be necessary to cancel or reschedule an appointment.

Where possible, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment date. The Company will not be liable for any loss of income, loss of business, or any other consequential loss resulting from cancellation or rescheduling, but any deposit or prepayment for Services not provided will be refunded or applied to a rearranged appointment.

9. Service Standards and Limitations

The Company will perform the Services with reasonable skill and care, using appropriate products and techniques for professional oven cleaning. While the aim is to achieve a high standard of cleanliness, the Company cannot guarantee the removal of all staining, discolouration, or baked-on residue, particularly where damage, age, or heavy use has affected the appliance.

The Customer acknowledges that some marks, scratches, or defects may only become visible after cleaning. The Company is not responsible for pre-existing damage, manufacturer defects, or the effects of normal wear and tear.

The Company will not dismantle any appliance beyond what is reasonably necessary and safe for the purposes of cleaning. If the Technician considers that removing a part may cause damage or pose a safety risk, they may decline to proceed with that aspect of the work.

10. Customer Inspection and Complaints

Upon completion of the Services, the Customer is encouraged to inspect the work while the Technician is still on the Premises. Any immediate concerns should be raised at that time so that the Technician can address them where reasonably possible.

If the Customer is not present at completion, any issues must be reported to the Company within 48 hours of the appointment. The Company may request photographs and a description of the concern in order to assess the matter and determine an appropriate resolution, which may include a revisit or partial refund where justified.

The Company’s liability in respect of any complaint shall be limited in accordance with the liability clause of these Terms and Conditions.

11. Liability and Insurance

The Company maintains appropriate insurance cover for its activities, subject to the terms, conditions, and exclusions of its insurance policies. Details can be provided upon reasonable request.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under applicable UK law.

Subject to the above, the Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the provision of the Services.

Save where otherwise required by law, the total liability of the Company to the Customer for any loss or damage arising out of or in connection with the Services shall not exceed the total amount paid by the Customer for the specific appointment in question.

12. Appliance Condition and Operation

The Customer is responsible for ensuring that any appliance to be cleaned is in proper working order prior to the appointment. The Company will not test the mechanical or electrical function of appliances beyond what is necessary for cleaning, such as turning the appliance on and off to check basic operation.

The Company is not liable for any malfunction or failure of an appliance that occurs during or after cleaning, except where such malfunction is directly and demonstrably caused by the negligent actions of the Technician.

Where an appliance is found to be unsafe or in poor repair, the Technician may decline to proceed with the cleaning, and the Customer may still be charged a call-out fee or partial charge to cover time and travel.

13. Waste Handling and Environmental Regulations

During the course of providing the Services, the Company may remove grease, food residues, packaging, or small removable debris from the immediate area around the appliance. Such waste will normally be placed into the Customer’s domestic or commercial waste receptacles, as appropriate.

The Company will handle and dispose of cleaning products and related materials in accordance with applicable UK environmental and waste management regulations. Any hazardous or controlled waste generated in the course of the Services will be handled in a manner compliant with relevant legislation.

The Customer agrees not to request the Company to remove or dispose of any waste that falls outside the usual scope of oven cleaning, such as large quantities of household rubbish, construction materials, or specialist hazardous substances. The Company reserves the right to decline any such request.

14. Health and Safety

The Company will take reasonable steps to ensure that the Services are performed in a safe manner. Technicians are expected to follow health and safety guidelines relevant to cleaning chemicals, equipment, and manual handling.

The Customer must inform the Company of any known hazards at the Premises, including but not limited to structural issues, faulty wiring, water leaks, or restricted ventilation. The Technician may refuse to proceed or may suspend work if they believe conditions at the Premises pose a risk to health or safety.

15. Parking and Access Charges

The Customer is responsible for ensuring that suitable parking is available for the Technician’s vehicle as close as reasonably possible to the Premises. If parking permits, pay-and-display tickets, or access charges apply, the Customer must either provide a permit or reimburse the Technician for the reasonable cost incurred.

Any additional charges arising from parking or restricted access, which have not been accounted for in the initial quotation, may be added to the final invoice.

16. Data Protection and Privacy

The Company will collect and process personal data such as names, addresses, and contact details for the purpose of managing bookings, providing Services, and handling payments and enquiries.

The Company will take reasonable steps to keep such data secure and will not sell or disclose personal information to third parties except as necessary for the provision of Services, for legal or regulatory reasons, or with the Customer’s consent.

17. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to future bookings from the date of publication. For bookings already confirmed, the version in force at the time of confirmation will generally continue to apply unless otherwise agreed with the Customer.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services supplied and supersede any prior agreements, understandings, or arrangements, whether oral or written.